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FAQ

FAQ

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$0.00 USD
Sale Sold out
Shipping calculated at checkout.

  1.  Which items are final sale?

All sale items, hats, hair products, jewelry and shoes are final size which means they cannot be returned or exchanged.

  1. Do you carry petite or plus sizes?

Most of our items are available in sizes Small, Medium, and Large. This is mainly due to vendor availably. On occasion we do carry XS and XL. 

  1. Can I cancel my order?

After an order is processed and shipped you cannot cancel the order. You can return or exchange the items if they are still eligible. 

  1. How will I know when my order is shipped?

You will receive an email notification when there are any updates to your order such as fulfillment and shipping notices. Please be sure to use a working email so that you are able to receive notifications and stay up to date with your orders. 

  1. What is the best way to be notified of new arrivals, sales, etc.?

There are 2 ways:
+ Join our text program and never miss a beat! - text INGOODCOMPANY to 

833-855-0013 NOW to join!

+ Follow us on Instagram ( @shopcarolineandcompany ). This is where we consistently keep you up to date on all the things! PRO TIP: turn on post notifications here too if you really want to be our most informed customer! 

  1. Will you be restocking this item?

We like to keep our items as unique as possible so we don’t do very many restocks! BUT if an item was in high demand or highly requested we try to do our best to get a restock! 

  1. My local pick up order says "processing". When will it be ready to pick up?

You will receive a notification (to the email you gave at checkout) when your order has been marked as “ready for pick up”. Be sure to always check your spam folder as well if you do not see this notification within 48 hours. - Click here to see more info on local pick up orders. 

  1. How long are gift cards and e-cards valid?

Gift cards and e-cards never expire! Click here for more information regarding gift cards. 

Shipping & Returns

Shipping: Standard shipping is $5 flat rate for 5-7 business days.

Local Pick-Up: All pick up orders are processed and available for you within 24 hours of placing you order. Once your order is ready you will receive a notification via email notifying you that it is ready for pick up at our storefront!

Returns: If you are not 100% satisfied with your purchase, you can return the item for up to 7 days from the date you purchased it to receive a full refund or 14 days from the day you purchased/received it for a store credit or exchange. Any returns past the 14 days will not be eligible for a refund of any kind. 

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